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Return & Exchange Policy
We will happily exchange or issue store credit on clothing that is unworn, unwashed, undamaged, unaltered, with ALL original tags still attached within 5 days of purchase or of the confirmation of USPS delivery. Proof of purchase must be present otherwise store credit will be issued.
We DO NOT exchange or issue store credit for merchandise that was purchased on sale. We do apologize for any inconvenience this may impose. No exceptions.
Exchanges:
All exchanges must meet the following requirements.
* Merchandise exchange process must be initiated within 5 days of purchase or receiving order.
* Merchandise must be unworn, unaltered, undamaged, unused, and unwashed.
* Merchandise must have all tags, accessories, and original paperwork.
* Discounted, Sale and Special Order items may not be returned.
We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact us with any questions: chloe@chasemycreations.com
To begin the exchange process please contact us via email at chloe@chasemycreations.com.
Please include the following when emailing us for exchanges.
- Name
- Phone Number
- Proof of Purchase
- Item(s) being exchanged
- Reason
Shipping charges are not reimbursed for exchanged purchases. Shipping charges are the customer's responsibility. We can provide you with a return label, for $7, which will be deducted from your refund.